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The problem that processes turn slow after Trend Micro Internet Security 2007 (PC-cillin) installation, and the solution The problem that processes turn slow after Trend Micro Internet Security 2007 (PC-cillin) installation, and the solution  
* This page is made by "machine translation" program from Japanese to English.
- Page head
1. Introduction
2. Newest Situation
3. Phenomenon
4. Other Phenomena
5. Generating Conditions
6. Rate of Generating
7. Cause
8. Correction Situation
9. Measure
9.1 It is uninstall if Spy Wear Measure Software is Put in.
9.2 It is Completely uninstall about Other Virus Measure Software.
9.3 Update to a New Edition (Version on and after January 30, 2007) of PC-cillin Internet Security 2007.
9.4 [Case of XP] IE is Raised to IE7.0.
9.5 Delete Definition of Cookie Management Site.
9.6 Delete Definition of Restriction Site.
9.7 Re-Install 2007.
9.8 Reduce Setup of PC-cillin Internet Security 2007 Function.
9.9 Extend Memory (RAM).
9.10 [Cases other than Vista] It Returns to PC-cillin Internet Security 2006.
10. Conclusion
- Important word explanation
- Notice
- Delightful "language of gratitude"
- Link back
Shortcut!
If so busy that time to be troubled by the weight of 2007, lateness, and instability and read is also regrettable, let's try the measure of the following with much repaired people first. :

■ ↓ updated to a new edition (version on and after January 30, 2007) of the PC-cillin Internet Security 2007 (however, an obstacle may come also out of a new edition)
■ ↓ which raises the [case of XP] IE to IE7.0
■ ↓ which reduces a setup

Then, if useless, the "measure" of this report is all checked.

However, neither those who have self in an arm, nor those a network adaptor is destroyed and it is impossible to do what confirms all, but is the means of the suddenly most positive last.

■ ↓ returned to a [cases other than Vista] PC-cillin Internet Security 2006

If that of る succeeds, it may be able to be managed at least with 1 hour and a half and may be the earliest.

ウイルスバスター2007問題の経過

Progress of PC-cillin Internet Security 2007 problem


1. Introduction

Users of PC-cillin Internet Security ("Virus Buster" in Japan) have been facing too many troubles from September 2006 to the present.

something and processing are heavy when the PC-cillin Internet Security 2007 is used -- late -- it goes out -- it becomes the stopping error which falls and solidifying

It is the problem to say.

serious trouble occurs among the personal computers which installed 2007 -- a number of percent -- と -- although the generating ratio to say was presumed to be about 3 - 30% at the 2006 end-of-the-year time, it is the touch which will decrease by a distribution start and sale of 30 Nissin version 15.30 in January, 2007, and has become about 1 - 10%
Thousands of - tens of thousands of people may still be in trouble, and, probably, there are some reserves out of whom the phenomenon has not come yet also from my experience.
But, although the maker (Trend Micro) is making only information offer of Q&A, he gives neither synthetic explanation nor timely explanation (the posture in which make you trouble and it is inexcusable is not seen, either).

In such a situation, it is the Sonobe laboratory. (The procedure which sounds an alarm bell in the beginning for people in the company, and is returned to 2006 was only packed) I thought that I would reduce damage of "bad you of my luck" and its school, a company, a home, etc.
And its experience was added to investigation information, information dispatch was started on December 3, 2006, and it has raised into such a report.
Of course by accuracy or comprehensibility, いち is burning and making information offer in . contrary to a maker's capacity, however the range to understand.

PC-cillin Internet Security 2007 problem The No.1 description site of the world Is it this report は and as of April 25, 2007 (at any time under updating)?

%%%%% basic checkpoint %%%%%

  • I want whether to only learn the method of coping with the error message which came out of the PC-cillin Internet Security.
    -> If it is it, it is the error collection of "■ PC-cillin Internet Security of Trend Micro. " -- pleasing .
    But since the thing peculiar to the PC-cillin Internet Security 2007 which has a "deep" root does not work only by the management, please check the following.

  • Is it the condition of "not leading to a network"?
    -> The check method when not being connectable with the Q&A "■ network of Trend Micro probably, if it is it" (solution 2060650 ) Let's carry out the setting check of three の.

  • "If a lid is opened, a screen will be deep-black and it will not start" (you have to reswitch on a power supply). [ that a power supply does not fall even if it shuts "lid with a notebook PC", and ]
    "Even if it carries out mouse operation and key operation after that, a screen is pitch-black and it does not start" (you have to reswitch on a power supply). Is it condition? [ that a power supply does not fall even if it pushes "standby (resume, sleep, suspension, pause, new crescent) button with a desktop PC", and ]
    -> This is the PC-cillin Internet Security 2007. A known obstacle . -- first -- Trend Micro -> ■ Q&A (2061363 ) please give looking . -- if it carries out by accident, when you will however think that it does not correspond on the . above-mentioned Q&A which cannot finish throwing away the possibility of the obstacle of cause of another of 2007, either, please also read the following

  • It is an old talk and is already 200. 5 . with the obstacle with which those who operation of a user's computer becomes slow and will not be able to do a startup of a system to updating next time in April per year then, either, since the pattern file of the distributed PC-cillin Internet Security was bad on the 23rd occurred one after another -- this -- the obstacle of this report On a separate charge Be careful by that.

  • When only writing it as "2007" and "2006" in this report, it is the thing of "PC-cillin Internet Security 2007" and "PC-cillin Internet Security 2006", respectively.

  • .-> semiconductor storage called RAM (random access memory) with which the computer is equipped is written [ -> ] to be "memory" in this report details ↓ -- meaning of GB and MB -> Details ↓

  • Is a character too small?
    The site of Trend Micro which is crawling on the link in large numbers from this report has a small character, and it is hard to see on a high resolution screen.
    The place which is not important in this report makes the character small.
    -> Solution which can be used anywhere :
    Internet In the case of Explorer (IE) 6.0 [display (V)] - [size (X) of a character] is specified more greatly
    IE In the case of 7.0 and browsers, such as firefox It is "+", it being easier and pushing Ctrl. (Key on which";" and "+" are stamped) push measure
    . on the contrary, a character will become small if "-" is pushed, pushing Ctrl -- it will be easy to memorize
    In the case of an Opera browser the に which does not push Ctrl -- "+" and "-"



2. Newest Situation

[6] 2007.4.24 . which is the affair of the PC-cillin Internet Security 2006 which recommends use as an emergency evacuation place in case 2007 is fault with this report -- irrespective of such a situation Support (pattern update) is carried out only till December 31, 2007. Things became clear. -> Trend Micro report . If it Becomes Like this, if "PC-cillin Internet Security 2008" Which Will Come Out in 2007 this Year Does Not Have Product Stabilized Absolutely Become, is it Troubled?

[5] 2007.4.15 It freezes in one personal computer (CPU 1.83GHzx2, RAM 1GB, XP, VB2007), without being standing by 70% - 80% of case, even if it closes a lid (2007 known obstacles ). . -- as good measure . as having come to repeat り with which LAN connection of a cable with a router went out, or was connected again -- the version down was carried out 2006, reviewing the procedure of this report there yesterday (about 1-hour necessary)
Then, till then, the mp3 file was solved together to the obstacle of becoming a sandglass and stopping, when performed by the browser (plug-in of Quick Time).
Based on this experience, supplementary correction was added to the procedure of this report, and the file for urgent was also prepared for those who cannot receive PCCTool.


[4] 2007.4.5 It is how although it is new edition 15.30 of expected 2007 (the personal computer of RAM 1GB loading). While using, an important obstacle will come to occur.
I myself have experienced this at last!

A LAN driver is erased and web perusal, mail, etc. cannot be communicated [ all ]. -> Phenomenon and management ↓
Whenever it pushed Ctrl-C etc. by Excel, it became a sandglass during several seconds, and it became so late that it cannot bear. -> Phenomenon ↓

The user of 2007 recommends referring to the version down of this report a little early 2006 (a 1-hour - 1-hour, and half necessary).

[3] 2007.1.30 "A circuit is under connection in dial up or broadband environment. Neither the return from standby of Windows nor the shift to sleep can be performed. -- Get it blocked. It has solidified, if a lid is opened. と It does not finish, even if it makes it end. On the obstacle -- which will be which condition", Trend Micro has recognized at last and it gave an interim report.
-> ■ Q&A (2061363 )
Below . that is the atmosphere which is likely to take many months for solution since this obstacle is unsolvable only at its company is from that Q&A. :

When the personal firewall of the PC-cillin Internet Security 2007 is installed, the shift to the return or sleep from standby cannot be performed during connection in dial up or a broadband environment. About the affair here, a cause is investigated with Mr. Microsoft Corp. and correspondence is under examination by the Microsoft Corp. Mr. side now.

[The evasion method]
As a present evasion measure, when you end dial up and connection of broadband environment clearly, it is checking shifting to a sleep mode.

It is cutting a circuit, before shutting the lid of a notebook PC, and before pushing a standby (if attached to the model) (resume, sleep, suspension, pause, new crescent) button with a desktop PC.
But to those who tend to tie, it is troublesome.
The procedure of cutting a circuit is the icon of the circuit connection at the lower right of :screen (= task tray = notice area). や It clicks, and the screen of a "[connection name] state" is taken out, it clicks "cutting" or "it repealing", and a window is closed.
If a version down is carried out 2006, naturally this obstacle is avoidable.

[2] 2007.1.30 PC-cillin Internet Security 2007 Vista [ which was released synchronizing with the Vista release ] compatible version 15.30, i.e., a version, ビルド 1151 (vb27□1530_1151.exe) is attention (□ is s, f, u, etc.).

although it is named "the Vista compatible version" -- this program -- " The version which corresponds also to Vista and runs also by Vista/XP / 2000 SP4 " . which is a meaning -- that チャウービー -- it is thing ↓ [ like ] which was being written
(They [ In my case, the conventional version is / ビルド 1329 of a version 15.00 and / a version 14.00. . which was ビルド 1023 (vb26f1410_1023.exe) etc. anyhow ] 15.30 . which I hear is raised to ビルド 1151)

The installation method of this version is mentioned later. -> ( ↓ updated to a new edition (version on and after January 30, 2007) of ■ PC-cillin Internet Security 2007 )

You, readers, need to wait for this installation just for a moment, and please read the following.
or [ that what has happened to the problem of the late heavy instability currently explained below with this report ]
. whose a . which may be eased to some extent however possibility of not being eased, and possibility eased that fault will happen occasionally although kicked are still if Trend Micro is doing its best -- since it is not checked that it is safe, I consider that it is better in the case of usage's computer not to install 2007 in it also although a now new edition is told to important business
If it is made 15.30 The opinion to which operation became light just like the PC-cillin Internet Security 2006 and which it was it errorless having come out of, and an uphill transmission speed went up that it became comfortable が -- it has come out mostly
-> (example: Mr. every day of ■ patent attorney ) は two 2 which became late Taizhoug recovery .

however, two personal computers with which there were also many people that operation was still slow, and I returned them to 2006 -- like Also in a new edition, operation may become amusing too. As for the . free which recommends the version down to the stable PC-cillin Internet Security 2006, and 2006, in the case of the personal computer which is not Windows Vista, renewal of a pattern is supported as my opinion only till the last day of December, 2007.
There was also a serious illness person of having come to freeze only by putting the PC-cillin Internet Security 2007 (a new edition being issued naturally) into Vista.


[1] 2007.1.30 It is a PC-cillin Internet Security as planned. The "Windows Vista compatible version" of 2007 was put on the market.
-> ■ announcement ■ Product ■ Q&A ■ Limitation

Since it is not supported even if he wants to use the stable PC-cillin Internet Security 2006 on Windows Vista, installation is impossible . ).
But if the PC-cillin Internet Security 2006, 2005 --, or 2007 is inputted into the version PC-cillin Internet Security corresponding to Vista which newly downloaded the serial number (a serial number, license key) on Vista when it was purchase ending, it can be used regularly. -> Detailed It is newly a Vista compatible version. He does not need to buy it. By の, carelessly, about loss, please bend and be careful like.

As a computer which operates, it is with a Vista compatible version. More than CPU 1GHz and more than RAM 1GB . が推奨(ed) -- or [ that the serious obstacle of "late heavy instability" with the case where even the man of the version till then, CPU 2GHz, and RAM 3GB has happened is repaired very much with this Vista compatible version ] .



3. Phenomenon

" Trend Micro の PC-cillin Internet Security 2007 Trend Flex time Security If it installs
(or -- if it upgrades to 2006-2007)
processing of a computer became heavy with something -- it became late -- it came to go out -- the error which came to stop, which came to fall and which came to solidify came to take place "

Much voice to say is heard.
-> Retrieval result (created in the past three months) of "PC-cillin Internet Security 2007 problem [ (fault OR -- late OR -- heavy -- it goes out OR -- it falls OR -- it solidifies OR) ]"
About 70,000 document In の, many opinions which are many men that he is troubled, and opinions are uneasy are also contained.

The phenomenon which in the case of me upgraded to 2007 and happened from 2006 is as follows. :

  1. While perusing a web page, this thing is 1 minute [ dozens of seconds to ] or more more until a screen changes, even if it clicks.

  2. If it is going to peruse a web page, it will become a time-out and the error of "a page cannot be displayed", "it having not been normally connectable", "a server not being found", etc.

    Large shortage of memory takes place (that is, touch to which the amount of sum totals of the memory demanded from the program it is running has increased also 3 times and 4 times from 2.5 times of RAM carried), exchanges (paging) of the page between memory and a disk occur frequently, and Cali Cali of a disk continuing being good.
    the basis of this state -- a browser -- Windows -- this URL -- a screen -- a receive -- と . by which it does not come on the contrary even if that receptionist that comes on the contrary, without it taking 1 second usually even if it requests the request to say as send by TCP/IP waits several seconds by paging frequent occurrence -- it was touch whether such errors were occurring one after another

  3. The state where it becomes impossible to communicate by wireless LAN happens a target or for a long time for 10 minutes and temporarily.
    (At such time, the router was returned on and it had restored)

  4. Even if it is going to make into a forefront side the window which is not present in a forefront side by click, since the redraw of a window is slow, it is not displayed easily.
    This will also be because memory shortage is severe.

  5. The amount of the memory (RAM) used by the program which constitutes a PC-cillin Internet Security being performed is increasing sharply compared with the PC-cillin Internet Security 2006.

  6. Update (Download of the newest pattern file of a PC-cillin Internet Security etc.) の量 increases very much. (1 time was set to 5-10 MBs ?) .
    Download of a pattern & Programs, such as patch.exe, run during installation, applying load to CPU or a disk, and work is barred over a long time.

  7. it tends to become 100% of CPU activity ratios . -- if it becomes like this, other work will seldom progress
    It was conspicuous that PcScnSrv.exe (spy wear supervisor) newly established especially by tmproxy.exe (proxy program which probably supervises e-mail and a web) of Trend Micro and 2007 has consumed CPU.
    It is . aggressive attitude currently made so that it may refuse, even if it is going to start a task manager by Ctr+Shift+Esc and is going to lower priorities, such as PcScnSrv.exe, tmproxy.exe, and patch.exe....

  8. Uncommon phenomenon in which this has also happened in the example of 100% of CPU activity ratios with the personal computer (CPU 1.83GHzx2, RAM 1GB, XP, VB2007) (CPU is two pieces) at hand :
    1) Immediately after a spy wear retrieval start, reach for 20 - 40 seconds after a retrieval screen becomes pure white until a display comes out.
    2) For 40 seconds after becoming pure white immediately after giving the indication and clicking with a way and a line, since it came out having detected spy wear (safe Cookie type thing) with the first scan until a display comes out,
    At this time, it was very much surprised that it was displayed by the task manager that the task manager which could eat [ the PC-cillin Internet Security ], did not come out and was moving 1 CPU at this time has consumed the remaining 1 CPU fully.
    (It was set to 1 / 4 - 1/2 of usually when measuring wireless LAN transmission speed at this time.)
    since the priority of a task manager is "quantity" -- other tasks -- a priority -- "-- usually -- " -- it is -- since -- large -- influence -- popularity will be won . -- or [ that . as which the phenomenon in which a task manager like the above 1 consumes CPU even if it however scans by another computer (CPU 2.1GHz, RAM 1GB, XP, VB2007) is not regarded will be the obstacle of only a display of a task manager ] .... .

  9. The work of . meantime which requires time for spy wear retrieval too much others will seldom progress.

  10. All network connection becomes impossible and it cannot restore.
    (CPU 2.1GHz and RAM 1 -- although it is GB, XP, and the VB2007 new edition 15.30 -- generating .... 2007.3.31) .
    ., i.e., a web, to which there was no response of Explorer suddenly, operation specifically became impossible during the test of the sharing setup of the folder of a share server, and all LAN connection became amusing cannot be perused, and it cannot transmit and receive e-mail, either.
    - Even if it takes out and inserts a LAN cable from a personal computer, the error of "not being connectable" comes out immediately after saying that it connected by 100Mbps.
    - Even if it was going to repeal LAN and was going to confirm it by connection] of a [setting]-[network, it became invalid for the connection error (surely).
    - An error like there being no "network adaptor instead of a graph, if the "network" of a task manager is seen"
    - Even if it stops the fire wall of VB2007, don't change.
    - if a system reboot is carried out there, except a mouse cursor, a screen will be deep-black and maker LOGO or XP starting will not come out of it, either -- although it will start if . power supply OFF / ON of is done, LAN connection has run out and does not still have a network adaptor -- the same, even if it situation. repeats
    - :[my computer] right-click which finally investigated the driver - The property of a system is taken out with a [property], [hardware] taboo [a device manager (D)] is clicked, and it is a device. A manager is taken out.
    [+] of a [network adapter] was clicked, and the adapter (although a name changes with models, if it is a model corresponding to LAN, there must be that seemingly it is it) of Ethernet (they are Ethernet and LAN) was opened in the double click.
    - if it carries out -- the state of a device -- " There is no driver. It is ., i.e., a kind of a network adaptor, out of which the error message of" purport had come. It had disappeared, before the LAN adapter knew.
    Now, the communication via LAN is destroyed totally.
    - When the window was filed as management by ., [O.K.], etc. which clicked the [driver] taboo [the roll back (R) of a driver] (return to a front state) on this screen and the system reboot was carried out, the network adaptor (driver) became normal operation and all communications restored it safely.
    . made into ヒヤッ since it had an advanced disease -- if it is in the same phenomenon -- the above-mentioned management -- a trial -- that. uniting and carrying out a version down 2006 -- recommendation
    With the phenomenon which Mr. SW also resembled A PC-cillin Internet Security is uninstalled by the machine of 2.8GHZ(s), 2 GB, XP, and VB2007. If it reboots, network connection will become "An active network adapter not found" by . (that is, even if it calls to other computers, there is no response) task manager from which it completely becomes impossible and even ping was set to unreached. A driver is once deleted after all. (My phenomenon is resembled) として it is normal and the rollback of a driver is not changed in . device manager -- impossible (this point is more unfortunate than I) . -- "-- Although it solved when the driver had already been downloaded and installed by one of the two's machine, considering a thing when there is only one set, it shudders. It may be better to have prepared for 10,001 and to make before uninstallation the preparations which re-install a network driver, since it is such a reason. What [" / thing ]

  11. It becomes late to the extent that Excel (Excel) does not become useful.
    When Ctrl-C (copy), Ctrl-X (cutoff), and Ctrl-D (the upper column is copied) are pushed, it will surely be in a sandglass state for 6 to 10 seconds, and it becomes impossible to operate it in the meantime.
    (CPU 2.1GHz and RAM 1 -- although it is GB, XP, and the VB2007 new edition 15.30 -- generating .... 2007.4.5) :
    - When Excel was investigated by the task manager, after it pressed keys, such as a copy, that "it is the number of times of input and output in addition to this" is usually continuing increasing slowly (that is, it cannot understand), while [ several seconds ] operation was not effective, the increase stopped, and, as for CPU load, it was wonderful to have consumed neither . input and output nor CPU, while it has been low, and to really have carried out what.
    - Ctrl-X in Word (WORD) and Ctrl-V are normal, and condition seems to be restricted to Excel.
    - Even if it starts restoration (in overwrite installation of Excel) of application and reboots from Excel, although he thinks that it is related with a useless .Office clipboard even if it turns OFF almost all the functions of a PC-cillin Internet Security, there is no hand.
    - a network -- "Excel [ ] -- it is late -- " -- the applicable phenomenon was not found, although several second" etc. was variously searched when "Ctrl-C was pushed
    - The PC-cillin Internet Security 2007 was suspected and it determined carrying out a version down as 2006.
    - . 2007 was uninstalled in the procedure of this report and uninstallation was put [ . ] into practice by PCCTool.exe in safe mode -- when starting Excel here, it was already repaired
    - It pulls, continuation VB 2006 and VB2006 SP4 are installed, and it is thought that . which is moving while Excel has been normal was the obstacle of 2007 (since it seems that it had not been repaired by chance since it was made safe mode).


4. Other Phenomena

Others, the following writing, and retrieval by keyword are seen here and there. : [ above ]

  1. A startup of a computer takes time.
    (It became that it was about 1 minute in XP in 5 - 10 minutes)

  2. if a system is started, it will become a blue screen (the blues -- clean) and will fall in many cases
    (Those with a man of falling 8 times among 10 times)
    (Those with information of having fallen in the error of a PC-cillin Internet Security of PcScnSrv.exe when seeing memory dump) (new edition 15.30 improvement ?)

  3. It will fall, if an external disk is connected with USB and a system is started.

  4. If it uses, the capacity of HDD (hard disk) becomes less with hundreds of MBs and several GB. -> Temporary-file VSS*.* which collects by the ability doing at the time of retrieval , such as log file deletion ↓ and " ■ PowerPoint (PowerPoint, PPT), is eliminable . "

  5. Starting of a program becomes slow.
    (E-mail transceiver program starting which takes no less than 1 to 2 minutes for starting of the PC-cillin Internet Security 2007 is slow)

  6. The state where only the frame of a window comes out and inside calls it transparence continues for a long time, and is not working.
    (When PowerPoint is started to the beginning after system starting etc.)

  7. Starting of a program will not be carried out.
    (The Internet Explorer (IE) is not started)

  8. The icon to which . flashlight late even in even being displayed when a my computer etc. opens a folder looks for darkness comes out.

  9. It becomes impossible to operate only the window which is opening the icon of a desktop, and the taskbar now [ . ] which disappears all at once.

  10. Network connection takes time.

  11. ping が通る -- it takes considerable time until it becomes like
    (Argument -> with the pronunciation of ping interesting incidentally)
    ■ "Pingu" and the man who has said are too shameful in the thing of "ping".. Mr. -- (;^omega^) < wall わぼけ

  12. It will freeze, if a browser is started.

  13. It will freeze, if it connects with a network.

  14. If it reboots, it will become a repetition of "new hardware was found", "please reboot", and saying.

  15. Transmission speed fell.
    (Example 1: Get down Only 2Mbps(es) appear in having come out 3 Mbps)
    (Only 3Mbps(es) appear in having come out example 2:going-up 40Mbps) .
    In the version 15.30 of the PC-cillin Internet Security 2007 released on January 30, 2007, it is . one side with voice of having been improved.     The fall also with the remarkable new version (94Mbps->18Mbps) those with が -- " If all of a URL filter, Web mail retrieval, a fishing checker, and a protection-of-personal-information function are made into an invalid, Pmproxy.exe will no longer be used and a speed fall will not be carried out. There is also a report that ascertained " and Trend Micro also accepted it. He is Mr. installation about Vista to the -> ■ its original work PC .

  16. LAN and wireless LAN stopped connecting -- those drivers were lost when. investigated (my CPU 2.1GHz and RAM 1 -- this cause is seemed although the LAN driver disappeared also with GB, XP, and the personal computer of VB2007 15.30)

  17. The sound which a personal computer makes came out, "There was no ."driver which stopped sounding entirely."

  18. [start] - [(all) program (P)] WORD (Word), Excel (Excel), etc. which were in inside disappeared (although the program did not disappear -- C: -- only the shortcut in \Documents and Settings\ <user name> \ start menu \ program disappeared).

  19. A net game (ネトゲ) is heavy or stops on the way.

  20. It takes dozens seconds until it is going to download a file and actually starts.

  21. Download of a file becomes slow.

  22. There is also a talk of being cut when download of . PC-cillin Internet Security in which download of a file fails starts.

  23. Download and a reboot of a pattern file are repeated without limits.

  24. Microsoft Update is interrupted.

  25. Transmission and reception of e-mail become impossible.

  26. An animation becomes a way piece way piece and カクカク.

  27. While he is watching television (capture board use), sound and a picture will shift.

  28. Time takes for "construction of the cache of troublesome mail" at the time of renewal of a pattern.
    In the meantime, processing becomes heavy.
    It does not change, even if it carries out a setup which stops the measure against troublesome mail.

  29. It freezes during a spy wear virus check (under retrieval).

  30. . with a slow spy wear virus check (retrieval) -- or it does not finish and a stop is also impossible (even if 20 hour passes)

  31. "urgent lock" button [ of a PC-cillin Internet Security ] -- although this is in the place pushed in spite of itself, if -- is pushed, even if it will cancel a lock, unless it is not canceled in fact but it makes it reboot, it does not make network connection

  32. Just as a PC-cillin Internet Security detects a virus in the compressed file which is about 100 MBs, it is begun to create a huge isolation file and the opening of the disk which had several GB is used up.
    Even if the isolation file tends to delete, it becomes an error.

  33. It is hibernation about a system. (Standby, resume which shut a lid) .-> ■ Q&A in which a system solidifies when it was alike and carries out, or when it returns from hibernation after that (a screen is deep-black, not finishing, etc.) (2061363 ) Reference (unsolved obstacle)

  34. .-> which the shutdown of a system does not finish The above-mentioned ■ Q&A (2061363 ) Also or [ the case of a (unsolved obstacle) ]

  35. When a system is returned from hibernation, wireless LAN stops connecting.

  36. A screen freezes (it solidifies).

  37. Even if it presses the key of a keyboard, it is no longer inputted.

  38. The power supply of a computer falls suddenly also in work (shut freely).

  39. A system reboots freely.

  40. even if it returns to .2006 to which the blue screens after a pause occurred frequently -- not being repaired -- just -- being alike -- the obstacle with which a vertical bar goes into the screen of a personal computer occurred, and use became impossible
    It recovered, when exchanging the graphic card (RADEON 9800Pro 128MB DDR) for another model.
    That is, touch which broke after this card and the PC-cillin Internet Security competed
    -> [Former report] (8 っ 4 Mr. January 6)

  41. Just as it upgraded the PC-cillin Internet Security of a server to 2007, the memory of a server changed into the mass consumption state, and it became unreasonably late to access Web.
    (. that the claim from an employee poured in the in-house Management Department station)

  42. "Please redo after rebooting", and the message "serious problem ..." coming out, if it is going to uninstall, and becoming the back will repeat.
    (That's right made when uninstalling in the following procedure of this report)

  43. Tool for "Finishing [ installation ]" being said and carrying out full installation, if uninstallation tends to freeze and it is going to uninstall again after a reboot, and "Finishing [ uninstallation ] already" is said and it is going to re-install PCCTools .-> which did not accomplish a meaning but was puzzled Management ↓


. the following is [ . ] the problem of the PC-cillin Internet Security 2007 that solution is already (most seems to be on a separate charge with the unsolved obstacle of this report) announced -- isn't your computer applied?

  1. When Windows is upgraded to Vista, with a PC-cillin Internet Security put in, a PC-cillin Internet Security does not operate normally.
    -> [a case [ the PC-cillin Internet Security 2007 before a version 15.30 is under use ]] Solution
    When [ [when the PC-cillin Internet Security 2006 is under use] ] Solution

  2. When Windows is upgraded from XP to Vista, with a PC-cillin Internet Security put in, a personal firewall setup carries out gray out.
    (That is, since a display color becomes gray and cannot push, it cannot set up)
    -> Solution

  3. . which requires long time for logoff of Windows, or a shutdown and power supply OFF
    -> Solution
    (. considered that there are some which are not repaired only with this solution)

  4. [2007 year spring model Vista loading personal computer of FUJITSU] Installation is not completed normally.
    -> Solution

  5. "The fatal error occurred" at the time of installation execution.
    -> Solution

  6. "A PC-cillin Internet Security cannot be started" after clicking the button "it agrees" on a use consent screen during installation.
    -> Solution

  7. "Windows LOGO test is not passed during installation."
    -> Solution

  8. "The error occurred during installation. Installation is interrupted.
    A MBD profile is not installable. "
    -> Solution

  9. At the time of uninstallation, it becomes Dan Mali and uninstallation does not finish.
    -> Although there is no thing apt with the solution to, this is because only imperfect deletion may be unable to be performed in "an addition and deletion" of Windows of application (program).
    in this case, please carry out full deletion of the PC-cillin Internet Security in the procedure of " alternative 3(it returns to PC-cillin Internet Security 2006) ↓ " of this report -- PCCTool.exe is performed by ., i.e., safe mode, and the folder of a PC-cillin Internet Security is also deleted

  10. If it is going to install a PC-cillin Internet Security after uninstalling a PC-cillin Internet Security, "it is already installed."
    -> With the solution to, although there is no apt thing Since this may be unable to perform only imperfect deletion by "an addition and deletion" of Windows of application (program) Full deletion of the PC-cillin Internet Security is carried out in the procedure of " alternative 3(it returns to PC-cillin Internet Security 2006) ↓ " of . book report in which wreckage will probably remain in . registry. please give -- PCCTool.exe is performed by ., i.e., safe mode, and the folder of a PC-cillin Internet Security is also deleted

  11. At the time of installation, "a PC-cillin Internet Security cannot be deleted while performing Microsoft Outlook (or Microsoft Outlook Express)."
    -> Solution

  12. "A kernel driver (tm_cfw driver) is not installable" at the time of installation.
    -> Solution

  13. When it is going to uninstall "a PC-cillin Internet Security 2007 period limited edition (trial version)",
    "The error occurred during installation.
    The fatal error occurred. "
    -> Solution

  14. [A Vista top] "the PC-cillin Internet Security 2007 is performing. Uninstallation cannot be performed. "
    -> Solution

  15. "The PC-cillin Internet Security 2007 is performing. Uninstallation cannot be performed. "
    -> Solution

  16. it is not uninstallable -- "-- error: -- please log on by administrator authority -- "
    -> Solution

  17. It will stop at installation of a personal firewall at the time of re-installation.
    When Mr. -> MI asks Trend Micro, a cause (1) under the influence of the cache file which remained at the time of breakage of registry, or installation before (2) that's right . which was the re-installation O.K. after performing both the program for (1) registry positive sent as management, and program [ for (2) cache clear ] , -- if the man of the same condition asks Trend Micro
    however -- how for Mr. MI "to make starting of Firewall manual operation" for . book report which the condition out of which a part of icon of a task tray (notice area) does not come after re-installation generated -- useless . -- that's right . which all made manual operation starting of those other than Trend Micro Central Control Component there -- "-- if it carries out -- a 摩訶 wonder and before -- (the time of 2006) -- quick -- starting The icon of a task tray also comes out ordinarily. If it checks with service, the function which was being made into manual operation will also be started. To . reference which was what [" / a thing ]

  18. [Vista top] The virus retrieval from a right-click cannot be performed.
    -> Solution (alternative means )

  19. [Vista top] The category column of a main screen becomes blank and is not displayed correctly.
    -> Solution

  20. Execution of [security diagnosis] detects MS 06-061 each time.
    -> Solution

  21. Execution of [security diagnosis] detects MS 07-013 each time.
    -> Solution

  22. Windows Update For performing Office Update (or Microsoft Update), it is [security diagnosis]. It will be said that there is a security hole (hole on safe).
    -> Solution

  23. If a specific FTP (ProFTPD) site (example: ftp://ftp.riken.jp) is accessed by "Opera browser
    It reboots freely (only in case of eye after [ installation ] 1 time).
    Or it freezes (it will fall whole Windows).
    -> Solution
    (.H which obtained information before still being carried, and had been indicated to this page from Mr. H to whom Trend Micro applied for the obstacle for the first time -- it is impressed by tenacious influence [ like ])

  24. ニンテンドー DS and Wii It is not connectable by the Wi-Fi USB connector.
    -> Solution

  25. a [Vista top] -- ムラウチ.com etc. -- some websites are not displayed
    -> Solution

  26. Communication of FTP cannot be performed.
    -> Solution

  27. a game "a メイプル story" -- the blues -- clean (blue screen of a system down)
    -> Solution

  28. A specific network card
    (Buffalo LPC4-TX, LPC4-CLXL, or コレガ FEtherII PCC-TXD)
    He is the blue back (blue screen of a system down) with the personal computer が使用(ed).
    -> Solution

  29. The main screen of the PC-cillin Internet Security 2007 is garbled (case by Unicode character use).
    -> Solution

  30. With a chat or one bulletin board, whenever it speaks, the two same things will be carried.
    -> Solution

  31. The screen of chat support of Trend Micro is not displayed correctly.
    -> Solution

  32. Reception of mail with electronic signature "altered e-mail" in the environment where e-mail is received in Microsoft Outlook Express.
    -> Solution

  33. [Troublesome mail measure tool bar] Optimization of the folder of OutLook Express cannot be performed during use.
    -> Solution

  34. The tool bar of Outlook Express will disappear.
    -> Solution

  35. Spy wear retrieval [Exception setup] "Reading of a setup went wrong" by click.
    -> Solution

  36. "The error occurred at the time of connection with an update server. Please check network connection and perform again. (28")
    -> Solution
    "In order to exhibit the newest pattern file, while file replacement is performed by the server side, this message may be displayed from several minutes for dozens minutes."

  37. He is a messenger cable when update is performed. Soft connection will be cut.
    -> Solution

  38. If [found change] of a doubtful software wear watch system is clicked "while saving a setup, the error occurred. Please reboot a computer and perform again. (error=0-0, hr=0x0) It becomes ".
    -> Solution

  39. [Doubtful software watch system] [Found change] In a column
    it is invalid that listing of ""SAM account and shared anonymity is not permitted" " .
    -> Solution

  40. [Vista top] "The unexpected error occurred" at the time of a manual setup of a wireless network.
    -> Solution

  41. [Vista top] Wake On LAN It does not が動作.
    -> Solution

  42. emulators, such as [Virtual PC and vmware, Imagination OS, and par チャル PC -- the time of use -- ] -- it does not operate correctly
    -> Outside of support

  43. It is the environment which used [Microsoft Java Virtual Machine (MSJVM), and is ]. Java applet が -- it may not be displayed correctly
    -> Solution

  44. [ -- this -- problem] of 2006 -- the time of a computer end -- rare -- the blues -- clean (blue screen of a system down)
    -> Solution = the corrected version 14.12 is installed .

  45. [Problem this is [ problem ] in 2006] It is the Internet. Explorer (IE) 7.0 will be terminated compulsorily.
    -> Solution = if the version 14.12 is installed in installation =IE 7.0, a fishing fraud measure tool bar will be automatic, and will be cancelled .



5. Generating Conditions

The program may not be the newest when the PC-cillin Internet Security 2007 is installed by CD-ROM to download.
The latest version may not start a problem by your computer.
In order to make it the latest version, the icon of the forms of the blue of a task tray (notice area of =) and a white capsule is clicked on it and started, and it ties to a network. [Update start] It clicks and update is made to complete.
It is because not only patterns, such as a virus, but programs, such as a virus search engine, are distributed occasionally and corrected by this mechanism.
Now, about this obstacle, some generating conditions are announced by the maker and it is presumed by the user.


5.1 There is Weight to Some Extent.

Though the light phenomenon of モタツキ of the reaction time aggravation by memory shortage, the increase in pattern download time and retrieval time, and other programs at that time is not conspicuous, it has surely happened.
Among a writer's three own Windows machines, two sets had happened in the severe state constantly at one set, although the other condition was not conspicuous.
Therefore, I can declare "Neither a performance fall nor an unstable condition is mere rumor, a false rumor, and slander slander."

Since it is too late, if true I do not buy a new personal computer immediately, either, it is like [ which jumped to a conclusion, useless kana, ].
(Sequel) even if I returned to 2006, it carried 2007, came out [ were, ], and it was not subsided [ the shortage of a performance of a personal computer was worrisome, and ], but I ended up having made at the time of breakage of a hinge (hinge) portion on February 2 .... in which the personal computer will sell surely, thanks to [ "thanks to" ] . PC-cillin Internet Security 2007

now, ネタ (false rumor) of ."anti (it becomes heavy) (man of anti-Trend Micro) from which it became an established theory that the obstacle of 2007 is not a lie in 2ch(es), either -- と -- although [ ] considered -- me -- occasionally -- クソ -- it becomes heavy . . It confessed with ". Man もいます


5.2 Even if There is Much Memory and CPU is Quick, it May Generate.

To being [ the machine by which fault does not happen is / . / a large majority, of course ] ., however it being surprised, it is memory. Having equipped 1GB - no less than 2.5GB, it is CPU. Even many highly efficient personal computers of 1.8-3.2GHz are generated without knowing why.
Even 1GB of my personal computer became, two months after beginning to use a version 15.30, and the obstacle [ the cell copy of Excel is slow and ] of being unable to communicate showed even the symptoms of it.
therefore The view "it happens only by computer with low amount of memory loading and CPU performance" is a mistake. .

In the case of the computer of 128 MBs, 256 MB, and about 384 MBs, memory that it is comparatively easy to come to a serious illness out of the influence of the PC-cillin Internet Security 2007 of memory 食い for . which will be natural, in this case a PC-cillin Internet Security If thousands of yen - tens of thousands of yen are taken out and memory is extended, there are many men of having become light and having been stabilized at a stretch (by example 1:256MB, since it was heavy). . which the man of having not changed to having added 512 MBs to its purchase and having extended with much trouble to 768 MBs at ., however one side (since it having been heavy in 2:1GB of example -- 1GB -- adding to its purchase -- 2GB) also requires -- now, it is a bet


5.3 Coexistence with Other Virus Measure Software is Useless.

Trend Micro has said well that the coexistence with other virus measure software is useless.
A user thinks that he uninstalled the software of the other company, and, in fact, there is a case where it is imperfect only . which may be regarded as not corresponding, however only by having only started "uninstallation" and deleting from "an addition and deletion" of application (program), and remain in part and it is moving etc. in it.
These are taken into consideration by the method of lower coping with it.


It is a word (.... even if it skips a column, it is OK) just for a moment. [ of the direction of hurry ]

By any procedures which a beginner does not understand for such a thing and which have been. Written, although an exception is sufficient only as a program or the setting information which may be data -- Succeeded, it should enable it to erase --, and it is completely security. 猛省 of each soft company is desired.


. [ delete / using PCCTool.exe in -- safe mode / the person the trouble arose and it did not work by uninstallation before 2006 although the trace of the old edition before 2006 of a PC-cillin Internet Security -- was also that which can be being prevented from remaining, and which learn and is / completely ] -- the procedure is a full deletion procedure written in the first half of a lower measure "it returns to the alternative 3 PC-cillin Internet Security 2006", and please read 2007 as 2006


5.4 Coexistence with Spy Wear Measure Software is Useless.

To the same computer as the PC-cillin Internet Security 2007, they are Spybot (Spybot Search and Destroy), SpywareBlaster, and IE-Spyad. If spy wear measure software, such as "PestPatrol anti spy wear", lives together, it becomes heavy or it has already turned out that it becomes unstable.
However, since many those who have not installed [ Spybot(s) ] including a writer have also happened, other causes are a certain reasons.


5.5 Internet Explorer (IE) It Generates because of Information Added to Security Setup Manual Operation or Unconsciously.

Trend Micro showed clearly that it will become heavy and will become late if the "restriction site" and the "Cookie management site" are registered into the security portion of an option for the information on correction on December 29, 2006.
Among these, since it may be automatically added depending on how to a dialog to answer even if there is no memory which he added, if a "Cookie management site" is reached, cautions are required.
These are taken into consideration by the method of lower coping with it.


It is a word just for a moment.

It is registry in order that a PC-cillin Internet Security may check a site whenever a user clicks new URL when these registration is carried out the place imagined from this announcement. The inside of a file, or on memory he searches a registration site with a guru guru, and consumes CPU (memory is also ?) earnestly . -- it will be corrected if there is such a design mistake (carried out)


5.6 Also Example Which Gets Worse with Use Days

a typical, gradually worsening example -- Rito -- an example [ like ] .
the worst thing -- "2007 -- uninstalling -- 2006 -- also returning -- having already disappeared too late and the whole communication driver, it does not lead to a network -- if it reboots -- Windows -- not starting -- セ - Him who stood the thread by る in my two since it was unreasonableness" also in フモード There are those who say.

Moreover, although one of my personal computers was stable once for two months with new edition 15.30, since communication was suddenly hit succeeding the phenomenon which becomes useless in which Excel will always become late, 2007 was thrown away and it was set to 2006.


It is a word just for a moment.

"-- the bulletin board only for question-answering "OKWeb" which is taught and OOO", "OOO wisdom", and Trend Micro also recommend -- it is .
^ on condition of there being no obstacle to the questioner who comes to such a place and who worries about the problem of the PC-cillin Internet Security 2007 -- it is worrisome that an easy reply is often seen
For example

"Since 2007 is stabilized and it is moving by my personal computer lightly, please feel easy about it and use 2007." (you are only fortunate!)
"It is OK if there is 512-MB or more memory," (it could not guarantee that the person who became heavy is needed for there being 2GB and 3GB memory ?)
"Since virus measure software consumes CPU and memory, a highly efficient model is required for it." (-> putting the cart before the horse!) the machine like 600MHz and 256MB -- uninfluential -- moving -- naturally -- !
"Let's extend memory." (if ineffective even if it spends money, it will carry out [ -> ] what ?)
"Please stop a resident program." (-> although Trend Micro also says so, since it is needed fundamentally, it is made permanent residence!) It is difficult for a beginner in what a resident program makes it it, for stopping some.
"Let's carry out defragmentation." (it does not solve at all to the extent that fragmentation of -> disk area has been improved by execution of a defragmentation program!)
""Let's clean" registry." (if -> beginner breaks registry very much)
"Let's carry out re-installation (recovery) of OS." (if it is -> overwrite installation and clean installation is carried out better, since all the files created since purchase will disappear, it wants without recommending simply!)
(Signs that there is also actually a man of having been useless even if it carries out clean installation)

. which is the said reply -- although a questioner is convinced now and it is made "finishing [ solution ]" in many cases, it is pitiable very

There is some solved condition which carries out memory extension, and there is some condition which is not solved.
Surely there is a man of having carried out memory extension and having become light, and there is also a man that it is still heavy.
Unless a product is improved, full solution is not necessarily carried out.

.... If the above is written in December, 2006, those who write the exact reply based on this report to such question, and those who introduce this URL will increase in number and .-cooperation-gratitude-do in January, 2007!


6. Rate of Generating

Accesses to this report are as usual very many situations (it is the 24-hour average on April 24, 2007, and is 1 time to 52 seconds).

Many big three by the keyword of those who come to this report by retrieval
"-- the PC-cillin Internet Security 2007 -- it is heavy -- "
"-- the PC-cillin Internet Security 2007 -- it is late -- "
"PC-cillin Internet Security 2007 fault"
Therefore, or [ that you are troubled and condition cannot be imagined ]

-- since the person who comes this document to reading is month frequency of about 30,000-50,000 people per as mentioned above -- として those many are the persons who are not still in this obstacle as an appearance meeting -- it presumed "it has put up with whether tens of thousands of people are already in trouble, and increases by about 20,000 people every month"
Many men who "take refuge" temporarily in inside 2006, and are looking at the situation are also contained.
On the other hand, since the PC-cillin Internet Security was nominal 4 million user in all versions, it presumed "2007 There are already 1,500,000 or more users and they increase in number by about 100,000 people every month."
then, each computer rate of presumed generating = -- 20,000 / 100,000x100% ≒ 2% . which enlarged and was made into "about 1 - 10%" from a molecule and a denominator giving width since the error is large, and a phenomenon coming out from my experience slowly also by computer with much RAM although it became -- rough -- しょ

In inside, it generates three 3 Taizhoug . Also bad person of fate called four や 4 Taizhoug generating ....
I who was writing as every one which ↑ Meets have also reached three 3 Taizhoug generating at last in April (2000, XP, XP).


7. Cause

I consider that the problem on a performance is likely to be in the program structure design of the PC-cillin Internet Security 2007, and there are likely to be some obstacles (bug) (it is the intuition as SE or a programmer).

A certain man is the cause of a series of obstacles.
"The bug a certain stop instruction is not correctly described to be in the process which calls memory bank ? when a は PC-cillin Internet Security probably supervises memory"
As [ notified / analyze and / ( fault running fire by ■ VB2007 ) / Trend Micro ] の記事 No.18 reference

Moreover, the cause of a series of obstacles is an opinion ( ■ 2ch report ) that it is the result of the fault of the new communication driver introduced by the PC-cillin Internet Security 2007. It is.

* ぶろぐ which do not wait by carrying out But it is as real experience.
"-- since it enters as "Trend Micro Common Firewall Driver" as a network driver, although it becomes empty, this is doing mischief -- as .
w which can carry out browsing easily if it acts as the husband of the check (if it is made not to use)
the measure against security -- although the soft significance of existence is lost ... (;'∀ -- ') -- "
It is written. (じゃ -- without it can あ真似 -- peevish)

It is early for Trend Micro to have recognized the late problem of this PC-cillin Internet Security 2007 of being heavy, and to have announced officially.
Product Q&A ■ "operation with a startup of a computer slow [ after installing the PC-cillin Internet Security 2007 ] is heavy"

The point to be checked was added on . December 29, 2006 when の作成 is on September 10, 2006, and January 18, 2007.

However, it is about the main causes.
invasion of "virus -- before it happens -- prevention -- the trend of a file -- always -- it is necessary to supervise -- the sake -- a computer -- some load -- "
. which is how to write of being from る -- although the grade of some cannot be thought by all computers ....
And the problem on the structure of the PC-cillin Internet Security 2007 is indicated by not wanting whether for it to be under investigation whether you think that there is really nothing, and to touch.
And about the phenomenon of various kinds of unstable operation reported, there is no explanation also including a relation with memory, and there is also no publication that other big causes were found.

About the important coping-with method, it is written as follows. :
"We recommend you to set up so that the resident program which is not used usually may not be started."

No, . expert who does not understand which should stop to . beginner that most persons are impossible for it how by permanent residence will not feel pleasantly in the virus measure software which must put up with it, since he uses upgrading with using a resident program usually.

. a resident program is [ . ] a program which will be automatically started if Windows is started, and mainly shows the icon on the task tray (notice area of =) which is usually in the screen lower right -- which [ these ] are not needed -- it will say -- although it is different with ., for example, -- people, --
The surveillanc